About Us
We are a UK-based online department store specialising in innovative gadgets and smart products for the home, car and pets. Our mission is to provide practical, high-quality items that make everyday life simpler, more efficient and more enjoyable.
We operate under the dropshipping model, partnering with trusted suppliers around the world, which allows us to offer a wide range of products without compromising on quality.
Our Commitment to Customers
Customer satisfaction is our top priority. We are dedicated to providing a safe, transparent and efficient shopping experience—from browsing and purchase to delivery.
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All orders are processed and dispatched within the timeframes stated at checkout.
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We maintain clear and timely communication about the status of every order.
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Our customer support team is available to assist with any questions, exchanges or returns promptly and effectively.
Product Selection and Quality
We work with carefully selected suppliers who comply with UK and EU quality and safety standards. Each product featured in our catalogue is evaluated for performance, durability and usability.
Pricing and Availability
Prices displayed on our website are regularly updated to reflect exchange rate variations, promotions and import costs. Due to the dropshipping model, product availability may vary according to supplier stock. If an item becomes unavailable after purchase, the customer will be notified immediately and may choose between a full refund or a replacement item.
Shipping and Delivery
As we operate via dropshipping, delivery times may vary depending on the origin of the product.
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Deliveries within the United Kingdom typically take between 7 and 20 working days, depending on the customer’s location and the supplier’s dispatch time.
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All orders include tracking information and dedicated support throughout the shipping process.
Returns and Refunds
We aim to ensure that every customer is happy with their purchase.
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Returns are accepted within 14 days of receiving the order, provided that the item is unused, in its original packaging and includes all accessories.
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Refunds are processed after the returned item is received and inspected.
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Faulty or damaged products must be reported within 7 days of delivery to qualify for a replacement or full refund.
Privacy and Data Protection
We respect your privacy and fully comply with the UK General Data Protection Regulation (UK GDPR). Personal information is collected solely for order processing, customer support and service improvement. For more information, please see our Privacy Policy.
Ethics and Sustainability
We strive to collaborate with suppliers who uphold ethical and sustainable practices, minimising environmental impact and ensuring fair labour conditions across the supply chain.
Policy Updates
This policy may be updated periodically to reflect changes in our operations, suppliers or legal requirements. The date of the latest revision will always be shown on this page.
Last updated: 30 October 2025
Contact Us:
For any questions or requests, please contact our support team at store@gripandgrainco.com